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Job Description
Travel: Must live close to a major airport.
Preferred Locations (AZ, Northern CA, OR, TX, UT, WA)
How you will make an impact!
Provide scientific expertise, applications support and training to customers on Ion Next Generation Sequencing (NGS) and Applied Biosystems Capillary Electrophoresis products through a variety of interfaces including in-person, phone and email communications. Act as a trusted advocate for our research and health care focused customers, thereby increasing customer happiness and loyalty and contributing to the overall success of the business.
What you will do:
Pre-Sales Support
- Performs product demonstrations at customer or company sites
- Prepares and presents seminars
- Helps support technical training for Sales Representatives.
- Collaborates with Sales Representatives to develop technical selling strategies and accompany to customers' laboratories to provide technical and applications assistance in response to customer inquiries.
- Participates in the field test site determination process.
- Represents Thermo Fisher at conferences and trade shows to present Thermo Fisher products and gather information.
- Accompanies reps to support conditional sales placements through on-site visits and telephone communication.
- Generate and record opportunities related to the Thermo Fisher workflow including Service contracts and customer training.
Post-Sales Support
- Provides troubleshooting support to customers sites or by phone/email.
- Resolve and/or raise customer issues & complaints.
- Provides start-up applications training both on-site and at Thermo Fisher training centers.
- Demonstrates basic operating and troubleshooting procedures for Thermo Fishers' instrument and applications workflows.
- Coordinates cross-functional engagements for significant situations that require unique and/or urgent response from customer facing team members.
- Provide and continuously update customer contact relevant information. Track, record and detail relevant information from all enquiries from customers
Other Roles & Responsibilities
- Share activities on a regular basis with Manager and Sales partners through written reports and regular conversations.
- Report on technical trends from customers.
- Stay current on scientific and industry trends and innovations.
- Participate in inter-departmental projects
- Accountable for handling expenses, scheduling and tracking activities.
- Participate actively to support sales, service and product meetings as the need arises
- Generate sales leads for service, support, instrument and application revenue opportunities
How will you get here?
EDUCATION
- BA or BS in Biology, MicroBiology, BioChemistry or related scientific field preferred
- MS or PhD is preferred
REQUIRED QUALIFICATIONS
- Position will require proof of Covid-19 vaccination and/or routine testing, per client discretion
- 3+ years of laboratory or related work experience.
- Extensive experience using personal computers and all Microsoft Office applications.
- Experience in a clinical, diagnostics and/or regulated market
- Experience with sample and library preparation for either Capillary Electrophoresis or NGS, if not both
- Travel ranges from 30-50% (1.5-2.5 weeks/month) on average, but for stretches may range as high as 75% (3 weeks/month).
PREFERRED EXPERIENCE
- 1+ year of working with ThermoFisher instruments.
- Customer-facing role and/or providing technical and scientific presentations to a range of audiences is strongly preferred.
- Bioinformatics and Software Analysis for Sanger and/or NGS
Knowledge, Skills, Abilities
- Can address practical problems and take care of situations where only limited standardization exists.
- Able to interpret multivariable instructions furnished in written oral, diagram, or schedule form
- Demonstrate clear and concise communications and interact with a diverse population of internal and external contacts.
- Ability to partner effectively as part of a team to solve problems, compromise and arrive at a consensus.
- Customer-centric and keenly aware of markets, trends and competitors
- Tenacious, decisive and forward-thinking - able to adapt from one situation to another quickly
- Anticipate needs and problems while creating solutions
- Curious, inquisitive, innovative, never satisfied with the status quo
- Greet challenge and change as an opportunity
- Courage and confidence to try new things and learn from mistakes
- Encourage, empower and collaborate
- effectively manage schedule and prioritize scheduling conflicts
- Valid Driver’s license is required.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status
Compensation and Benefits
The salary range estimated for this position based in Texas is $80,000.00-$108,000.00.This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards
