Veterans Service Representative
Location: Albuquerque, New Mexico
Description: Department of Veterans Affairs is looking of Veterans Service Representative right now, this job will be reside in New Mexico. More details about this job opportunity please read the description below. Albuquerque, NM
Duties:
The Veterans Service Representative (VSR) works as a member of the Veteran Service Center (VSC), in the claims processing lanes (express,! core, special operations and/or non-rating), in one of the following areas on the; appeals team, public contact team or in the intake processing center (IPC) for the Albuquerque Regional Office, of the Veterans Benefits Administration located in Albuquerque, NM.
As a Veterans Service Representative (VSR) you will work on Veterans benefits claims and provide comprehensive services to America's Veterans and their families. The incumbent may be promoted to the full performance level (GS-10) without further competition after meeting time-in-grade and specialized experience requirements. Upon attaining the GS-10 grade level, the incumbent will be required to take the VSR Skills Certification test.
MAJOR DUTIES:
The VSR explains benefit programs and entitlement criteria, conducts interviews, identifies issues, gathers relevant evidence, adjudicates claims, and inputs data necessary to generate the award and notification letter to the veteran describing th! e decision and the reason for it. Specific duties are the foll! owing:
Serves as a primary contact for the veteran and his/her representative or advocate and the decision-maker for compensation or pension claims.
Explains the full range of VA benefits and all related programs.
Makes determinations as to eligibility for the type of benefit sought and fully analyzes, develops, and requests required evidence for certain claims requiring a rating decision.
Decides the necessity for and type of examinations, reexamination or opinions to determine the existence of or to evaluate disabilities resulting from diseases or injuries.
Develops comprehensive requests for these examinations/opinions to ensure appropriate evidence is received from which to adjudicate the claim.
Prepares correspondence to members of Congress and special interest groups on case assignments and other Â"controlledÂ" correspondence.
Reviews all correspondence to private attorneys; acknowledges and revokes designations for private attorneys. Utili! zes various electronic data processing (EDP) systems for inputting data related to claims adjudication, processing, monitoring, and correspondence preparation.
Acts as an advocate for veterans and their beneficiaries in their dealings with other VA elements and organizations that affect their claims.
Individual(s) selected for this position must be available to attend a mandatory 8-week consecutive training session. This training may require official government travel away from the permanent duty station to a different city and/or state. Flexitour is not available during training.
PHYSICAL REQUIREMENTS: This position is primarily sedentary with some walking, standing, bending, and carrying of lightweight items (i.e. folders, claims files).
Summary
OUR MISSION: To fulfill President LincolnÂ's promise - Â"To care for him who shall have borne the battle, and for his widow, and his orphanÂ" - by servingand honoring the men and women w! ho are AmericaÂ's Veterans. How would you like to become a part of a te! am providing compassionate care to Veterans?
The VA has adopted Core Values and Characteristics that apply universally across the Department. The five Core Values define Â"who we are,Â" our culture, and how we care for Veterans, their families and other beneficiaries.
The Values are I ntegrity, C ommitment, A dvocacy, R espect and E xcellence (Â" I CARE Â").
As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities and leadership positions at your fingertips. For more information on the Department of Veterans Affairs, go to http://www.vacareers.va.gov/ .
Qualifications & Evaluations
To qualify for this position , applicants must meet all requirements by the closing date of the announcement.
GS-07: One year of specialized experience equivalent to the GS-05 grade level in the federal service.
Specialized Experience that equipped the applican! t with the particular knowledge, skills and abilities (KSA's) to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Examples of specialized experience include, but are not limited to: 1) gathering and completing documents, applications, and other information in order to process and evaluate a variety of claims applications; 2) determining the applicability of law, regulations, and procedures to evaluate eligibility and claims; 3) using automated software and systems to enter, edit, verify, and retrieve data in order to evaluate claims; AND 4) developing, adjudicating, authorizing, or reconsidering claims for benefits. Such experience is to be substantive and relevant and is gained in the practice of law or working with a Federal or state agency, insurance company, retirement, disability or insurance program.
OR
Applica! nts may substitute education for the experience required.
GS-07:! Successful completion of one (1) full (18 credit hours) year of graduate level education in an accredited college or university which demonstrate the knowledge, skills, and abilities necessary to do the work.
OR
Applicants may possess an Undergraduate Degree with Superior Academic Achievement. Completion of a full four-year (120 credit hours) course of study leading to a bachelor's degree from an accredited college or university in a field related to the position and meet one of the following under the Superior Academic Achievement provisions:
Superior Academic Achievement (S.A.A.) is a means of qualifying on the basis of education, if you are within the area of consideration as stated in the Â"Who May Be ConsideredÂ" section of this announcement (first page). S.A.A. is based on (1) class standing, (2) grade-point average, or (3) honor society membership.
Class standing--Applicants must be in the upper third of the graduating class in the college, unive! rsity, or major subdivision, such as the College of Liberal Arts or the School of Business Administration, based on completed courses.
Grade-point average (G.P.A.)--Applicants must have a grade-point average of: a. 3.0 or higher out of a possible 4.0 ('B' or better) as recorded on their official transcript, or as computed based on 4 years of education, or as computed based on courses completed during the final 2 years of the curriculum; or b. 3.5 or higher out of a possible 4.0 ('B+' or better) based on the average of the required courses completed in the major field or the required courses in the major field completed during the final 2 years of the curriculum. Grade-point averages are to be rounded to one decimal place. For example, 2.95 will round to 3.0 and 2.94 will round to 2.9.
Election to membership in a national scholastic honor society--Applicants can be considered eligible based on membership in one of the national scholastic honor societies.
Applican! ts cannot claim credit based on their overall G.P.A. if more than 10 pe! rcent of their total credit was based on pass/fail. It is the applicant's responsibility to provide documentation or proof that he or she has met the applicable educational requirements for substitution. Applications submitted without the required supporting documents will not be accepted. An unofficial transcript; statement from the institution's registrar, dean, or other appropriate official; or equivalent documentation is acceptable at the time of application. Education submitted must be appropriately accredited by an accrediting body recognized by the Secretary of the U.S. Department of Education. For additional information, refer to the U.S. Department of Education web site at http://www.ed.gov/ .
OR
Applicants may also combine education and experience to qualify. To calculate, first identify the percentage of graduate education required that you have earned. (Bachelor's Degree education cannot be used for combination.)Then identify the percentage of required e! xperience you possess. Add the two percentages. The total percentage must equal at least 100 percent to qualify at the GS-07. For example, an applicant who has 9 semester hours of graduate level education (i.e. 50% of graduate education required) and 6 months of creditable specialized experience (i.e. 50% of the required experience) would equal 100% of the required experience for the position.
You will be rated on the following Knowledge, Skills, Abilities and Other characteristics (KSAOs) as part of the assessment questionnaire for this position. This training and/or experience MUST be reflected by descriptions of your experience in your resume.
Ability to interpret and analyze material and make well-justified decisions from the analysis;
Skill in writing that reflects organization of subject matter and support for your position and conclusions;
Ability to effectively communicate orally; Ability to effectively work with others in a team environment;
Abi! lity to determine priorities and successfully balance conflicting deman! ds. If you are referred for consideration, you may be asked to submit additional job related information.
For more information on these qualification standards, please visit OPM's web site at http://www.opm.gov/qualifications/standards/indexes/alph-ndx.asp .
After the vacancy announcement closes, applicants are evaluated against the questionnaire responses and placed in one of the three quality categories; Best-qualified , Well-qualified , or Qualified. Qualifying Veterans with a service-connected disability of 10% or more will be placed at the top of the best qualified group. All other qualified veterans will be placed at the top of the appropriate quality group, based on responses to the questionnaire. VeteranÂ's Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), or 10pt (CP/CPS, XPP, XP), or for Sole Survivor Preference (SSP), on the Occupational Questionnaire in the section(s) provided. A legible copy of your DD21! 4(s) and/or other documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), or dates of impending separation. Documentation is required to award preference. (See "Required Documents" section)
Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veterans Preference" with required proof as listed on page two (2) of the form. For more information, please review the information for disabled Veterans in the application checklist or visit http://www.fedshirevets.gov/job/vetpref/index.aspx .
Benefits & Other Info
Working for the Department of Veterans Affairs offers a comprehensive benefits package. This link provides and overview of the benefits currently offered. For more information please visit us at http://www.va.gov/jobs/job_benefits/benefits.asp .
VA! supports the use of telework as a way to help attract and retain talen! ted individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
How to Apply
To apply for this position, you must submit a complete Application Package (See Â"Required DocumentsÂ" section below). The complete Application Package must be submitted by 11:59 PM (EST) on Tuesday, November 12, 2013. To begin the process, click the Apply Online button, to the right of your screen and log in to your existing USAJOBS account. You will complete the occupational questionnaire online and attach your documents. Please ensure you click the Submit My Answers button at the completion of your application. Note: 1. If you have never applied through USA Jobs for a position with the Federal Civil Service, you will need to create a USA Jobs account. 2. New or updated resumes are considered "incomplete"! applications until the required virus scan is cleared. 3. To change or update your application, simply reapply through My USAJOBS, before the closing date. To check the status of your application, log into your USAJOBS account ( https://my.usajobs.gov/Account/Login ), select Application Status and click on the more information link under the application status for this position.
If you cannot apply online through USA Jobs: You will need to complete the Occupational Questionnaire ( View Occupational Questionnaire ) manually by faxing your answers on the OPM 1203FX Form to (478)757-3144. The 1203FX form is only used when you are submitting your answers to the occupational questionnaire manually . You may attach all supporting documents (see Â"Required DocumentsÂ" section below) with the 1203FX form at the same time using "Page 1 of 6" of the form as a cover page for the fax transmission. Submitting duplicate occupational questionnaires (online or 1203FX) will over! ride prior submissions and may result in your not receiving considerati! on for this position. Keep a copy of your fax receipt in case verification is needed.
To fax supporting documents: If you were unable to upload your Â"Required DocumentsÂ" to USA Jobs, after submitting your answers to the Occupational Questionnaire online, complete the required fax cover page using 992723. This cover sheet is only used when faxing the application document(s) that you were not able to upload into USA Jobs. (Do not use as a cover page for the 1203FX.) Fax your documents to (478)757-3144. Keep a copy of your fax receipt in case verification is needed. Mailed/emailed applications will not be accepted.
More Info
Albuquerque
NM
2013-11-08T02:49:14.126484
355043200
Permanent
None
GS
50431
38790
Many
VALA
Veterans Benefits Administration
None
Receiving Service Credit for Earning Annual (Vacation) Leave: VA may offer newly-appointed federal employees, credit! for their job-related non-federal experience or active duty uniformed military service. Such credit must be requested and approved prior to the appointment date and is not guaranteed. Relocation Expenses: Relocation expenses are not authorized for this position.
This job opportunity announcement may be used to fill additional vacancies.
Per Year
VB992723-TT
The following documents are accepted: a Résumé (dates, position title, compensation, and duties performed [e.g. Military Skills Translator ]), responses to the Occupational Questionnaire (online or by submission of the OPM 1203FX Form ), and only if it is relevant to your application; include Veterans' Preference documentation which contains dates of service and character of discharge (a DD-214 or equivalent letter from the appropriate branch of service [ Military Service Record ], a SF-15 Form and/or a Disability Compensation Letter ( www.ebenefits.va.gov ), or An unofficial college transcript ! from an accredited institution recognized by the U.S. Department of Edu! cation. Use this checklist to ensure you have submitted the appropriate information. Failure to submit any of the required documents may result in your not receiving credit for your Veterans Preference, Education and or Experience.
1-Full-Time
0996-Veterans Claims Examining
Active
https://ApplicationManager.gov/Login.aspx?VacancyID=992723&CheckStatus=Y
15317-Permanent
2013-11-09T02:45:03.964029
VB992723-TT
After the vacancy announcement closes and a referral certificate is issued, an electronic notification letter - or e-mail - will be sent within 10 business days, to applicants who provide an e-mail address. Otherwise, you will receive a notification letter via the U.S. Postal Service within 2 to 4 weeks.
15514-United States Citizens
- .
If you were eligible to this job, please give us your resume, with salary requirements and a resume to Department of Veterans Affairs.
Interested on this job, just click on the Apply button, you will be redirected to the official website
This job starts available on: Sat, 09 Nov 2013 11:25:14 GMT
Apply Veterans Service Representative Here